Click the Login button located in the top right corner of www.ultramobile.com. Under the Password box is an “SMS a Password to My Device” link. Click on this link and enter your mobile phone number, and we'll send you a text message with your new temporary password. Go back to the sign-in page and enter your phone number and temporary password, and you will receive instructions to create your own password. Please keep in mind that if you are a part of an Ultra Flex for the Family Plan, this password will only apply to your own personal account – other family members will need to use the above process to adjust their own passwords.