Click the Login button located in the top right corner of www.ultramobile.com. Under the Password box is an “I forgot my password” link. Click on this link and enter your mobile phone number, and we'll send you a text message with your new temporary password. Go back to the sign-in page and enter your phone number and temporary password, and you will receive instructions to create your own password. Please keep in mind that if you are a part of an Ultra Flex Family plan, this password will only apply to your own personal account – other family members will need to use the above process to adjust their own passwords.