General Problem Solving Tips

Basic problem solving tips that we recommend trying before calling into our Care center:

Turn Your Phone Off and On

The most common solution for problems with data connection, text messages, and domestic and international calling is simply restarting your phone. By turning your phone off and on again, you can resolve most minor issues with your phone's functionality.

Removing and Reinserting SIM Cards

By removing and reinserting your SIM Card, you are re-registering your phone in the mobile network. This is another common way to solve many problems related to data connection, text messages, and domestic and international calling.

Testing With Other Phones

If the above exercises don’t solve your problem, try removing your SIM Card and testing it in another phone. If your problem is resolved when your SIM Card is inserted into another phone, the problem is with the phone that you’re using. If not, there is likely a problem with the SIM Card, in which case you should call 611 from your device to speak with our Customer Care.