Managing My Account

Personal Account Settings

• How do I reset my Ultra Mobile password?
• How do I reset my username?
• What Family Plan payment settings are there?
• How do I enable Auto-Pay?
• How do I enable the Pay for Family setting?
• How do I enable WiFi Talk & Text?

Managing Account Balances

• How do I check the account balances and usage for other members of my family?
• How do I check my account balance and usage?
• How do I buy more International Roaming Credit?
• How do I buy more International Call Credit for my account?
• How do I buy more data for my account?

Recharging my Ultra Flex for the Family or Ultra Flex for Individuals Plan

• What is a billing period?
• How do multiple months get applied to family members?
• Can non-parent family members pay for the whole family?
• Can non-parent family members pay for themselves?
• How do I pay for my whole family?
• What Family Plan payment and recharge settings are there?

See all 7 articles

Managing my Ultra Flex for the Family Plan

• How do parents of an Ultra Flex for the Family leave the plan?
• How do members of an Ultra Flex for the Family leave a plan?
• How can I get my family invite code?
• What happens when I turn off the “Pay for Family” setting?
• How do current Ultra Mobile subscribers join a family?
• What happens to my “Pay for Family” setting if I change the plan’s parent?

See all 10 articles